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You send it

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2.

We read it

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3.

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Payments are matched with bank records; answers are reviewed.

4.

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We reply by email with the fix or the next step.

Paid, but the wallet did not update?

Do these four things first — most cases are solved by step 3.

1.

Wait 5 minutes and refresh the Wallet page.

2.

On the Wallet page, check "Payments under verification" and "Transactions".

3.

If you paid by UPI QR, make sure you submitted the 12-digit UTR number.

4.

Still missing? Send us the amount, date and UTR. We will credit or refund it.

Found an answer that looks wrong?

AI can make mistakes. Tell us and we use it to improve the mentors.

In the chat, you can also tap Regenerate or ask the mentor to "re-check this".

Wrong or poor answer

A helpful report looks like this

Mentor: Aditi (UPSC)

Question: When was the 73rd Amendment passed?

Problem: The answer said 1993; it was passed in 1992 and came into force in 1993.

Source: Laxmikanth, chapter on Panchayati Raj

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Before you write

How soon will I get a reply?

We reply during working hours (Mon–Sat, 10 AM – 7 PM IST). Payment issues are checked first.

I paid twice by mistake. What now?

Send both UTR numbers. The duplicate amount is refunded to your original payment method.

Can I get help in Hindi or Punjabi?

Yes. Write to us in Hindi, Punjabi or English.

Is there a phone number?

Email and the form are the fastest way, because we can see your account and payment details in writing.

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